You have 14 days from receipt of your order to return it back to us.
We aim to process all returns within 3 calendar days of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods.
Items can be returned for a refund or an exchange, this also applies to sale items.
Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and refund.
All returns must be sent to this address:
Brand Boudoir Returns, 77 Fortess Road, London NW5 1AG United Kingdom
The refund will be processed within 48 hours of receiving the item and will be credited back to the original payment that was used on the order.
If you have paid with Paypal, we will refund the amount to your Paypal account.
If you have paid by credit or debit card, we will refund the amount to the card originally used. Please allow 2-5 working days for the transaction to be visible on your bank statement.