You have 14 days from receipt of your order to return it back to us. 

We aim to process all returns within 3 calendar days of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods.

Items can be returned for a refund or an exchange, this also applies to sale items. 

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and refund.

1. Kindly contact our returns department on returns@brandboudoir.com stating your WEB order number in exchange for a returns authorisation code. 
2. The returns policy allows you to return goods for a full refund (minus shipping charges £6) 14 days from the date the goods are physically received if you are not completely satisfied. 
3. Beyond these 14 days, our returns policy allows you to return for an exchange or store credit to your brand boudoir account within 30 days from the date you placed your order. 
4. All returns must be in new condition and with all original packaging and labels, in addition, shoes should not have been worn on a hard surface which may have scratched the soles of the shoes. Regretfully any signs of wear will mean that the item are deemed non-returnable. 
5. Postage costs are non-refundable. 
6. Customers are liable for any losses incurred whilst returning an item back to us, we would suggest that a trackable form of delivery is used to safeguard your products.

All returns must be sent to this address:

Brand Boudoir Returns, 77 Fortess Road, London NW5 1AG United Kingdom