Frequently Asked Questions

Can't find the answer you're looking for? We shared some of our most frequently asked questions to help you out.

We currently do take orders over the phone.

You have 14 days from the day you received your item to return it back to us for a refund/exchange. Please check our returns page for more details.

How do I make changes to an order I've already placed?

Please call us on +44(0)2028 616 0330 and we will then be able to change the delivery address, size(s)/colour/style straightaway.

We use DPD and DHL to ship our orders.

For all orders going to a UK mainland address, the order will be sent on a next day service with DPD and for orders going to Europe/International addresses, it can take up to 3-7 working days to reach the destination.

Please contact us immediately and one of our team members will be able to assist you.

Once we receive your return(s), our team will check and assess the item and the order will be refunded on the same day.

We stock 100% genuine designer brands at brandboudoir.

We do currently can price match with another retailer, please email/call us and we will be able to assist you further.