UK Delivery

Our offices are closed on the 28th September due to maintenance, any orders placed from Friday after 3PM and during the weekend, these will be dispatched on Tuesday 29th September. 


All orders will be sent using DPD. We are currently dispatching orders on Monday, Tuesday, Wednesday and Friday. 
Our daily cut off time for all UK orders is 3PM GMT. Any orders placed after this time will be shipped the following working day. 


Delivery

Cost

Details

Next Day Delivery

£4 under £75 / FREE

£4 for orders under £75 / FREE over £75

Orders must be placed before 3PM.

Saturday Delivery

£10.99

Orders must be placed before 3PM on Fridays in

order to receive it on a Saturday. (Applies to UK Mainland addresses only)

Northern Ireland

£10

We'll deliver within two working days.

Republic of Ireland

£15 / FREE

We'll deliver within two working days. If your order is over £200, the order will be delivered for free.

Channel Islands

£10

We'll deliver within two working days.

 Security and Liability
Brand Boudoir does not accept liability for any delivery instructions issued to the delivery company by the customer.
If you leave instructions requesting a parcel to be left in a different location, for example the shed, garage or neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

International Delivery

DestinationCostDetails
Europe£9.99 / Free delivery
over orders of £200 and above
We'll deliver 8-10 working days
Rest of the world£20 / Free delivery
over orders of £200 and above
We'll deliver 6-15 working days

 

Import duty/customs and restrictions 
Prices on our website are shown as inclusive of UK VAT. We ship to all countries outside of the EU on a delivery duty unpaid basis.
This means that the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.

Brand Boudoir cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty.
Failure to pay for duties and in the event that the products are returned back to our warehouse due to this reason will result in a refund with a deduction of the return cost including any charges
we are levied with. In this event, we shall also deduct the original shipping cost from the refund.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.

Please be advised that Brand Boudoir cannot be held accountable for delays in customs clearance.

Once your order has been dispatched, an email will be sent to you with tracking details. If a mobile number is provided on the order, you will also receive a text message letting you know the 1 hour delivery time slot. We recommend you to provide a mobile number when placing the order. 

We don't ship to PO BOX addresses, please kindly provide a residential or business address as the parcel requires a signature upon delivery. 

We are currently offering Saturday delivery to UK Mainland addresses which costs £10.99. This service is not available to orders going to Isle of Wight, Channel Islands, Scottish Islands of BFPO addresses. 

Once an order has been dispatched and has left our warehouse, we are unable to redirect orders or amend the address/size/style. 

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order and receive a full refund.
For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.
Please contact us at customerservice@brandboudoir.com as soon as possible after placing the order. 

Please call us immediately after placing the order and one of our team members will be able to amend the address for you. 

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